Testimonials & Case Studies

LinkMeUp values feedback from people using and working in our services. Share your experiences and suggestions with us to inform our ongoing development.

  • I think the new idea of the PA Register online is great, people can see the PA profiles and get a good idea of who they might like to support them with their needs. For the PA's themselves they can update their profiles at a click of a button at any time.

  • LinkMeUp made something that is very complicated, easy to understand and filled me with confidence.

    Danielle [Employer]
  • Vibrance is always clear with its communication, it’s a happy team with lots of fun when you are finding out something, they are really great.

    Carol-Ann [Employer]
  • I could not care for Dad and have some ‘me’ time without the help of Vibrance. A real sanity saver for me and contentment for my Dad. This helps give me the security of knowing I can continue to look after dad in his own home for as long as medically possible — it is what he wants and deserves.

    Hazel [Financial Services Customer]
  • Having an active PA Register in our area has meant that we can suggest a real alternative to agencies and offer people the choice and control that they strive for.

    Sally [Support Planner]
  • Having a Direct Payment has changed my life, I am so much happier being my own employer.

    Susan [Employer]
  • We have used the services of Vibrance for some time now. We have been very impressed with how easy the service is to use and with the wonderful customer service. We have also found a carer through the LinkMeUp service; we found the website extremely user friendly and Vibrance provides great follow up.

    Kate [Employer]
  • The team just make my life a whole lot easier. As well as taking care of Mum, I have a family and business to look after. So anytime I can save is a blessing. They really are fantastic.

    Pauline [Employer]
  • The payroll operation is efficient and accurate and very well led. Recommendations from auditors and staff alike are both encouraged and acted upon. The most impressive aspect perhaps is the extraordinary sensitivity displayed with regard to the employer clients and their employees. This includes a strong representational role in various national voluntary sector bodies, including successful "lobbying" for national charges.

    CIPP Payroll Accreditation Scheme Assessor
  • It’s a really good service and nice to know that there is someone in the background that can help.

    Mrs L [Employer]
  • LinkMeUp has proved to be a very effective tool for putting together service users with service providers in the convenience of their own homes. It's a brilliant idea and is surely the way forward in the support and caring world!

    Sue [PA]
  • It has been a pleasure working with Vibrance, or rather Vibrance working on my behalf. Myself and my daughter are totally satisfied with them.

    Caroline [Employer]
  • I have been impressed with the helpfulness of the staff. The staff have been professional in dealing with my queries.

    David [Financial Services Customer]
  • The project continues to be well managed with systems and processes in place to ensure effective delivery of the service. The team are committed to delivering a quality person centred service and take pride in their service.

    London Borough of Bromley, 2016 Audit

Case study:

Bromley Personal Health Budgets (PHBs)

Mr C was receiving a social care direct payment, when he was assessed as having continuing healthcare needs. He wished to continue his existing support package and was referred to Vibrance to support the transition in funding.

The process began with writing a support plan to ensure that his clinical and social care needs were being met and that he retained the flexibility that he had previously. We shared with him our PHB support planning template and Mr C took the lead in the writing of his plan and identifying his personal outcomes:

  • I will have more control over my care -  improving my quality of life and increasing my life expectancy
  • I will continue living at home in my own environment
  • I will visit places of interest to me regularly and have opportunities for respite care
  • I will have more positive experiences of care from the hospital environment and the time I spend unnecessarily in hospital will reduce

The plan has now been submitted for agreement by the CCG Panel, and Mr C has shown an interest in providing peer support to others who are considering taking up a PHB.